Expertise & Advisory
Rich blends field operations, automation, and analytics to help RV and mobile service businesses build real infrastructure—not just more tools.
Areas of Expertise
RV Service Operations & Workflow Design
Field-tested knowledge from building and scaling a mobile RV repair business, including technician workflows, dispatch logic, and customer communication systems.
AI-Driven Call Handling & Automation Systems
Design and implementation of AI reception, smart routing, and follow-up flows that reduce missed calls and increase booked jobs.
SaaS Product Development for Service Trades
Operator-informed product strategy, feature design, and GTM for software serving RV service, home service, and mobile trades.
Business Intelligence & Voice-of-Customer Analytics
Enterprise-level analytics frameworks that turn speech and interaction data into actionable improvements in performance and experience.
Content, Training & Thought Leadership
Books, guides, and educational content that translate complex systems into practical playbooks for service business owners.
How Rich Works
Strategic advisory for service founders and operators
One-on-one guidance for service business owners looking to build sustainable infrastructure and scale intelligently.
Product and roadmap workshops with SaaS teams
Collaborative sessions with software teams building for the service trades, bringing operator perspective to product decisions.
OS audit and infrastructure mapping for service businesses
Deep-dive analysis of your current operations to identify gaps, inefficiencies, and opportunities for system improvements.
Engagement Types
Interested in working with Rich?
Share a bit about your company, and we'll explore whether there's a fit.
Contact Rich